Refund and Returns Policy

Return Policy

You must read and understand these terms and conditions before purchasing any items from us.

Please note that by purchasing any items from us, you agree to be bound by the terms and conditions set out below.

You may return your order if you have received the wrong item in your package.

The general requirements for returns are as follows:

You have proof of purchase (order invoice number and receipt).
The goods must be in new condition and returned in their original, unopened packaging, along with all original accessories (including manuals, warranty cards, certificates of authenticity), and any free gifts received with them.
The product must not have been used.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and drop us an email at enquiry@vuedigitalsignage.com or WhatsApp at +65 8545 3626 to our Customer Services.

Our customer service team will verify the return reason and arrange for the return. We reserve the right to reject any return, exchange, or refund deemed unfit or unreasonable.

Refund Policy

You must read and understand these terms and conditions before purchasing any items from us.

Please note that by purchasing any items from us, you agree to be bound by the terms and conditions set out below.

5% service charge will be imposed for customers who cancel their order(s) in advance of the delivery date or change of mind.

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Need help?

Contact us

We provide innovative hardware, software, and technology solutions backed by outstanding service.